J-Curve’s 24x7x365 tier 1 & Tier 2 technical support offerings enhance customer satisfaction and help cloud companies scale rapidly.
With a focus on provisioning and activating hosted services, J-Curve’s BPO offering expedites the “quote to cash” processes and assists with implementing best practices.
Our proprietary J-Sync™ Platform gives you visibility into your business information at the click of a button.
We provide technical support services for cloud, UC and UCaaS providers as well assist with development efforts and integration support
J-Curve has been supporting hosted VoIP customers since 2006 with a core competency in BroadWorks. Contact us today to find out more.
J-Curve can supply support at all levels for our Streaming Media clients inclusive of customer care, technical support and billing support
We provide best practices, security recommendations & holistic strategies to migration and connect systems to the cloud
James (Jim) A. Kaiser is Founder, President and CEO of J-Curve Technologies with responsibility for the overall vision, leadership, strategic direction and business management of the company.
Paul Klotnia is J-Curve’s Vice President of Strategy & Business Development with more than thirty years of experience in the telecommunications and IT industry.
As Chief Finacial Officer for J-Curve Technologies, Jim is responsible for Finance and HR functions drawing on 20+ years of experience in finance, mergers & acquisitions, treasury, and banking.
Otto heads up development & engineer efforts at J-Curve. He has over 20 years of experience and extensive knowledge and experience in software development, design, and maintenance.
Jared Hamm is responsible for J-Curve’s sales efforts and works closely with internal and external stakeholders in order to acquire new business. Jared has more than 15 years of experience in the hosted space.
With over 20 years experience in contact center operations and the technology industry, Steve is responsible for overseeing all aspects of J-Curve’s operation and IT organizations.
Nikki Soares is the Director of Program Management for J-Curve Technologies with more than decade of experience in the hosted space. She has oversight of the Professional Services, Implementation & Sales Support teams.
“J-Curve has been providing technical support and customer service for us for two years. During that period of time our net promoter score has increased by 86 points, is considered world class and our internal employees are happier too. We couldn’t have done this without the assistance of J-Curve.”
“Over the last 13 years and two businesses I’ve leveraged J-Curve’s ability to provide scalable support and infrastructure in order to provide 24 x 7 x 365 support. There J-Sync™ reporting and analytics software allows me to keep my finger on the pulse of our support operation without requiring me to get mired down in the day to day details. Anytime, day or night, our team can easily login and see how the team is performing to ensure we are providing a high quality customer experience.”
“When we first engaged with J-Curve Technologies, our service delivery team had a 90 day backlog of new orders. J-Curve has a team of experts in the cloud communications industry, not only did they help us fine tune our implementation process, they developed tools and reports to help us manage it. J-Curve’s ability to quickly and efficiently hire and train experts on our process and procedures helped us eliminate the backlog and achieve industry leading customer implementations for quality and speed.”