J-Curve Technologies
Your Cloud Enablement & Support Partner

J-Curve helps clients in the Cloud Communications, Hosted VoIP, Streaming Media & Software Development spaces grow their business and increase efficiencies. Our services, including the J-Sync™ Platform, power our offering & help better our clients scale.

Technical Support Services

J-Curve’s 24x7x365 tier 1 & Tier 2 technical support offerings enhance customer satisfaction and help cloud companies scale rapidly.

Who we serve

Business Process Outsourcing

With a focus on provisioning and activating hosted services, J-Curve’s BPO offering expedites the “quote to cash” processes and assists with implementing best practices.

What we offer

J-Sync™ Analytics & Management Tool

Our proprietary J-Sync™ Platform gives you visibility into your business information at the click of a button.

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J-Curve is your partner in all phases of the Cloud Services Lifecycle from Sales to Support

J-Curve is headquartered in Tempe, Arizona with an nearshore facility in Hermosillo, Mexico. Development efforts are conducted in our Austin, Texas location.

Cloud Communications

We provide technical support services for cloud, UC and UCaaS providers as well assist with development efforts and integration support

Hosted Voice

J-Curve has been supporting hosted VoIP customers since 2006 with a core competency in BroadWorks. Contact us today to find out more.

Streaming Media

J-Curve can supply support at all levels for our Streaming Media clients inclusive of customer care, technical support and billing support

Software Development

We provide best practices, security recommendations & holistic strategies to migration and connect systems to the cloud

What we offer

J-Curve offers 24x7x365, multimedia support in our offshore and nearshore facilities. This includes voice, email, portal, chat and social media interaction types in an inbound and outbound capacity.

Technical Support Services

  • Tier 1 & 2 Technical Support
  • MACD & Service ManagementTasks
  • NOC & Fraud Monitoring

Provisioning & Activation Support

  • Support of Service Delivery functions
  • Product activation & setup for new customers
  • Day of Activation support

Customer care

  • Account management & administration
  • Billing & triage support
  • Customer education & product setup

Professional services

  • Consulting & Best Practices Assessments
  • Process, Procedure & Workflow Development
  • Development & Engineering Functions

Managed Services & Cloud integration

  • Hosted & J-Curve Managed Cloud Services
  • Best Practices & Security Recommendations
  • Migration Strategies

Workflow Automation & APIs

  • Process optimization
  • Cloud migration strategies & services
  • Data aggregation & integrated reporting

Our Team

J-Curve is a privately held organization headquartered in Tempe, Arizona that provides. Our leadership team works within our organization to drive results and ultimately provide a best of breed Customer Experience.

Photo of Jim Kaiser

Jim Kaiser

President & CEO

James (Jim) A. Kaiser is Founder, President and CEO of J-Curve Technologies with responsibility for the overall vision, leadership, strategic direction and business management of the company.

Photo of Paul Klotnia

Paul Klotnia


Paul Klotnia is J-Curve’s Vice President of Strategy & Business Development with more than thirty years of experience in the telecommunications and IT industry.

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Jim King


As Chief Finacial Officer for J-Curve Technologies, Jim is responsible for Finance and HR functions drawing on 20+ years of experience in finance, mergers & acquisitions, treasury, and banking.

Photo of Otto Ottinger

Otto Ottinger


Otto heads up development & engineer efforts at J-Curve. He has over 20 years of experience and extensive knowledge and experience in software development, design, and maintenance.

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Jared Hamm

VP of Business Development

Jared Hamm is responsible for J-Curve’s sales efforts and works closely with internal and external stakeholders in order to acquire new business. Jared has more than 15 years of experience in the hosted space.

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Steve Bonner

VP of QA

With over 20 years experience in contact center operations and the technology industry, Steve is responsible for overseeing all aspects of J-Curve’s operation and IT organizations.

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Nikki Soares

Director of Program Management

Nikki Soares is the Director of Program Management for J-Curve Technologies with more than decade of experience in the hosted space. She has oversight of the Professional Services, Implementation & Sales Support teams.


What people are saying.

“J-Curve has been providing technical support and customer service for us for two years. During that period of time our net promoter score has increased by 86 points, is considered world class and our internal employees are happier too. We couldn’t have done this without the assistance of J-Curve.”

Sr. Director,Customer Care

“Over the last 13 years and two businesses I’ve leveraged J-Curve’s ability to provide scalable support and infrastructure in order to provide 24 x 7 x 365 support. There J-Sync™ reporting and analytics software allows me to keep my finger on the pulse of our support operation without requiring me to get mired down in the day to day details. Anytime, day or night, our team can easily login and see how the team is performing to ensure we are providing a high quality customer experience.”

Chief Operating Officer,Document Imaging Company

“When we first engaged with J-Curve Technologies, our service delivery team had a 90 day backlog of new orders. J-Curve has a team of experts in the cloud communications industry, not only did they help us fine tune our implementation process, they developed tools and reports to help us manage it. J-Curve’s ability to quickly and efficiently hire and train experts on our process and procedures helped us eliminate the backlog and achieve industry leading customer implementations for quality and speed.”

Sr. Vice President,Cloud Service Delivery Team

Our results

Increased “Speed to Cash” interval
Industry leading CSAT & quality scores
Churn Reduction & improved customer retention
Workflow optimization & increased efficiencies

Get in touch

How can we help?

  • 200 W. 14th St Suite 121 Tempe, AZ 85281
  • (602) 792-6100
  • info@jcurve.com
  • www.jcurve.com